Shipping and Returns
We will process your order as soon as possible and we intend for you to be entirely happy with your purchase. Please double check that the order is what you intended and that you entered your address and other info correctly. If you find an error you can respond to your confirmation. Please look over your confirmation for the answers to most questions regarding your order.
We use USPS for shipping and are able to ship 4 bottles per flat rate box.
RETURNS AND EXCHANGES:
Oils and vinegars are non-refundable. Other items: Simply return your delivery within 30 days of the day you received it, in the original condition and in the original item box or wrapping (if applicable) for a refund. Shipping and handling charges are not refundable except for an error on our part. You do NOT need permission or a return authorization number to return an item. Please include a brief note with your name address and Zip code on it. A copy of the invoice or the invoice number is helpful.
The following conditions also apply:
* If you order an item and then refuse the package, you will be charged the postage or delivery charge.
* Items that are damaged or lost in delivery will be replaced ONLY, not refunded. This policy is in place to prevent fraudulent transactions. There are no exceptions to this rule. If an item arrives broken or is lost, we will replace it no-charge. You acknowledge by ordering that this is the agreement.
*Sorry we do not ship COD
Order turn around time of in-stock items is usually less than 5 days. At busy times and for other reasons it can run 10 days. This does not include the time it takes for the Post office to deliver your written order to us, or the time it takes for them to deliver the filled order to you. All of that depends on distance and other factors.
ITEMS MOMENTARILY OUT OF STOCK:
BACK ORDERS: Usually back ordered items are shipped in a week or so. However, if there are back orders, PLEASE allow EIGHT WEEKS for complete delivery of order.